Agentic business apps for the frontier
Leverage agentic CRM, CCaaS, and ERP to help your teams sell smarter, serve customers faster, and operate more profitably.
Get to know Dynamics 365
Learn more about our solutions and products across sales, marketing, customer service, finance, supply chain, and operations.
Become more data-driven and innovative with agentic apps for sales, service, finance, and supply chain operations.
Get a closer look at how to improve specific business processes with Dynamics 365 apps.
Move from a system of record to a system of action
Enhance customer relationships across sales, marketing, and service with an agentic CRM solution.
Reinvent operations, enhance productivity, and gain a competitive edge with the power of an agentic ERP solution.
Grow your revenue by using AI and real-time insights to understand customers, personalize journeys, and close more deals.
Create more lasting customer connections at every touchpoint while improving team processes and productivity with AI.
Do more with agentic business applications to help run your organization
Close more deals and deepen customer relationships with AI assistance.
Create more personalized customer journeys with next-generation AI.
Resolve issues faster using generative AI and automation.
Empower frontline teams with generative AI, IoT, and mixed reality.
Build financial and operational agility using AI and automation.
Navigate disruption and be more resilient with proactive, AI-powered insights.
Streamline your growing business operations with an AI-powered ERP system.
Work smarter, adapt faster, and perform better with Business Central—named the best overall ERP system of 2025 by Forbes Advisor.1
Discover how the right agents can transform the way your team gets work done.
Accelerate revenue with prebuilt and custom sales agents
Boost your team’s productivity by providing a fully agentic customer engagement journey from lead qualification to deal close and beyond.
Free sellers’ time by prioritizing and engaging leads with an always-on AI agent.
Autonomously analyze deals to equip your sellers with insights they need to win. Now in preview.
Streamline order creation and fulfillment to help teams move faster from quote to cash with an AI-powered agent.
Get answers to complex sales and operations questions and turn raw data into actionable insights.
Create custom sales agents tailored to your workflows and data using Copilot Studio.
Elevate your service with prebuilt and custom agents
Increase efficiency and cut costs using autonomous agents to address emerging issues, uncover knowledge, and automate tasks.
Enable evergreen self-service by discovering intents from customer conversations across channels. Also available in Dynamics 365 Contact Center.
Keep knowledge articles perpetually current by uncovering insights from case notes and other artifacts. Also available in Dynamics 365 Contact Center.
Automate the case lifecycle to reduce handle time and alleviate the burden of manual tasks on service reps.
Monitor service quality across customer interactions—from service reps to self-service agents.
Equip dispatchers with an agent to optimize technician schedules as conditions change throughout the day. Now in preview.
Create custom service agents tailored to your workflows and data using Copilot Studio.
Transform finance and operations with prebuilt and custom agents
Streamline operations and decisions using agents that help orchestrate supplier engagement, optimize resource planning, and enable timely billing.
Manage supplier communications autonomously to confirm order delivery and proactively address risks, preempting costly delays. Now in preview.
Help automate invoice processing to reduce manual effort with an AI-powered agent.
Match and clear transactions between ledgers autonomously to help finance teams close their books with less manual work. Now in preview.
Manage time and expense entry and approval autonomously to ensure projects stay on track and within budget. Now in preview.
Create custom finance and operations agents tailored to your workflows and data using Copilot Studio.
1. Forbes Advisor, Best Cloud ERP Software of 2025, Amy Nichol Smith, July 25, 2025.
What we do alongside the licence
SoftSolutionWorks.com is backed by BlueAlly, an authorized Microsoft reseller. As well as supplying the licences, we can help you choose the plan, deploy it, and finance it.