The AI-Powered Platform for Work
Transform the way you communicate, collaborate, and engage at work, in the era of AI.
Simple, smart, secure
Bring conversations, shared content, Microsoft Loop and OneNote pages, and third-party apps together in one place.
Find, organize, and stay on top of chats and channels with personalized views that surface what matters most.
Protect chats and channels with access controls and information protection to help keep messages, files, and shared information secure.
Use AI-powered workflows, Microsoft 365 Copilot and third-party agents to turn conversations into valuable, shared context and action.
Keep work moving forward with AI-generated notes, tasks, and actions from Teams Facilitator agent.
Enable real-time translation and interpretation so participants can engage in the language of their choice.1
Safeguard every Teams meeting with built-in security controls and encryption to protect confidential content and conversations.
Host and manage professional, branded Teams events at scale.2
Communicate effortlessly in your flow of work and enable connectivity with external phone numbers.3
Improve customer experiences with collaborative call handling and reporting in Queues app.4
Use Copilot and agents to bring AI to every call, boosting productivity, saving time, and improving interactions.
Streamline call management and enjoy peace of mind with are liable and secure cloud-based calling solution.
Streamline desk and meeting space booking with Places finder and Copilot5 in Microsoft calendars.
Enable inclusive, engaging meetings for in-room and remote participants.
Simplify deployment, security, and management across your workspaces and gain insights for smart planning.
Find the right Teams plan and add-ons for your needs
Teams for small business
Grow your customer base with communications software designed for up to 300 employees.
Connect with customers by video, chat, and phone using an affordable, all-in-one solution for up to 300 people.
Add cloud-based phone service to Teams to get all the features of a landline.
Strengthen hybrid work with enhanced meeting experiences for every space.
Get extra features that help make meetings more personalized, intelligent, and protected.
Teams for individuals use
Plan events, share photos, and connect with your friends, family, and community.
Send messages, schedule calls for up to 60 minutes, and create communities for every interest.
Teams for enterprise
Empower your employees to get more done and transform the way they work.
Connect with customers by video, chat, and phone using an affordable, all-in-one solution for more than 300 people.
Grow your business with AI-powered capabilities and advanced protection for secure collaboration.
Communicate seamlessly with colleagues and customers with a reliable cloud calling service.
Conduct meetings and facilitate inclusive collaboration and participation anywhere you work.
Reimagine flexible work and transform spaces into engaging places using AI.
Teams for education
Make learning collaborative—for both students and educators.
Students and educators at eligible institutions get Office 365 Education—including Teams—for free.
How do you call outside phone numbers from Microsoft Teams?
Teams on its own reaches other Teams users. A landline or a mobile number means connecting to the public switched telephone network. Teams Phone gives you four ways to do that, one of which is Microsoft acting as your carrier.
| Microsoft Teams calling plans | Choose Microsoft as your operator with this all-in-one cloud calling solution. |
|---|---|
| Teams Phone Mobile | Integrate your users’ mobile identities, assign a single number, and implement a solution that works across networks and devices. |
| Operator Connect | Choose a fully managed solution that is fast and easy to deploy, allowing you to connect phone numbers from participating operators. |
| Direct Routing | Connect your session border controllers (SBC) to Teams Phone to use your own operator. |
Microsoft’s labels for each pathway, from the Teams Phone product page. A PSTN solution is separate from a Teams Phone license (note 3).
How Microsoft states it
Teams Phone provides complete PBX capabilities for your organization, enabling you to make calls with other Teams users through the Teams app. However, if you need to make calls to numbers outside of your organization, you’ll need to connect to the PSTN. Teams Phone provides valuable flexibility for connecting to the PSTN, through Teams Calling Plans, Teams Phone Mobile, Operator Connect, and/or Direct Routing.
If you already hold carrier contracts, Operator Connect or Direct Routing keep them. If you would rather have one bill, a Microsoft calling plan is the route. Teams Phone pricing has what each one costs.
What does Teams Phone cost?
Four SKUs. What separates them is minutes rather than features. The $10.00 line is the phone system by itself, so it carries no Microsoft calling plan.
| Teams Phone Standard | $10.00 user/month, paid yearly. A fully featured cloud-based calling solution native to Teams. A phone system that does not include a Microsoft-provided calling plan, for customers who wish to bring their own calling plan from a service provider. |
|---|---|
| Teams Phone with pay-as-you-go calling (country zone 1 - US) | $13.00 user/month, paid yearly. Includes Teams Phone Standard, plus a phone number with metered outbound calling minutes from Microsoft. |
| Teams Phone with Calling Plan (country zone 1 - US) | $17.00 user/month, paid yearly. Includes Teams Phone Standard, plus a phone number with 3,000 outbound domestic calling minutes from Microsoft for the US, UK, and Canada. For the rest of the world that number is 1,200 outbound domestic minutes. |
| Teams Phone with domestic and international calling | $34.00 user/month, paid yearly. Includes Teams Phone Standard, plus a phone number with 3,000 outbound domestic or 600 outbound international calling minutes from Microsoft for the US, UK, and Canada. For the rest of the world it is 1,200 outbound domestic or 600 outbound international. |
Annual subscription, auto renews. The three calling-plan prices include communication taxes and fees. A separate license for Microsoft Teams is required. Calling and audio-conferencing rates may apply. Teams Phone with Calling Plan is available in specific markets. Pricing as of August 2026 and subject to change. Request a quote for reseller pricing.
What the Teams Phone Standard license covers
That last line is the one people miss at renewal. Teams Phone Standard shows up as a $10.00 add-on on Microsoft 365 business plans and pricing, next to the plans it attaches to. On the enterprise side the phone system is already in some licenses: which enterprise plans include Teams Phone has that split.
What do you need in place before adding Teams Phone?
A Teams license. The phone system is an add-on, so it attaches to a subscription that already carries Teams. Worth checking before you price seats.
Microsoft names Microsoft 365 E5 as already including a phone system and audio conferencing, so E5 tenants are buying minutes rather than the system. Everything below E5 is the add-on path. The with-Teams versions of the business plans sit on Microsoft 365 business plans and pricing.
Not sure which side of that line you are on? Send us your current license mix and we will price the phone piece against it.
Gartner® Magic Quadrant™
Microsoft was named a Leader in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service for the seventh year in a row, placing highest on the evaluation’s “ability to execute” axis and furthest on the “completeness of vision” axis.7
1. Microsoft Teams agents require a Microsoft 365 Copilot license.
2. Available as an add-on license, Attendee Capacity Packs extend Teams events to support up to 100,000 attendees.
3. Teams Phone enables advanced call handling and connectivity with a Public Switched Telephone Network (PSTN) solution. A PSTN solution is separate from a Teams Phone license. A PSTN solution provides a customer’s tenant with phone numbers and PSTN access to domestic, international, and emergency calling.
4. A Teams Premium license add-on to Teams Phone is required to access the Queues app.
5. Intelligent AI booking features require a M365 Copilot license.
7. Gartner, Magic Quadrant for Unified Communications as a Service, Pankil Sheth, Megan Fernandez, Christopher Trueman, Rafael Benitez, Nitin Narang 22 September 2025. The report was titled as Magic Quadrant for Unified Communications as a Service, Worldwide from 2015-2022. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Frequently asked questions
Not on its own. Teams subscriptions include Teams Phone, which enables calls from one Teams app to another. The ability to make and receive calls to and from landlines and mobile phones through the PSTN is available as an add-on with the Teams Phone Standard, Teams Phone with Calling Plan, or Microsoft 365 E5 subscriptions. The four ways to connect are in how you call outside phone numbers.
The domestic calling plan includes 3,000 minutes for the US, UK, and Canada, and 1,200 minutes for the rest of the world. An optional international calling plan that includes 600 minutes per person per month can be purchased as an add-on. A prepaid wallet (known as Communications Credits) covers toll-free, additional minutes, and other pay-per-minute charges once you go past the allowance. Per-SKU figures are in Teams Phone pricing.
Yes. You can transfer your phone numbers from your current service provider to use with your Teams Calling Plan. After you import your phone numbers, Microsoft will become your service provider.
Microsoft partners with Yealink, Crestron, Lenovo, Polycom, and AudioCodes to develop and certify a wide portfolio of desk phones, conference phones, meeting room systems and headsets that deliver high-quality and reliable calling experiences for Teams.
Yes. New extensibility capabilities enable you to use Teams Phone as a single, integrated solution to power calling across your unified communications as a service (UCaaS) and contact center as a service (CCaaS). Microsoft names Dynamics 365 Contact Center plus third-party, Teams-certified contact center solutions as the ways to extend it. The Queues app for collaborative call handling needs a Teams Premium license on top of Teams Phone. See note 4.
Yes. Seeing call captions and transcripts in your preferred language needs a Teams Premium license. Microsoft lists up to 41 languages as available for translation. Teams Premium is an add-on rather than part of a Teams Phone license.
What we do alongside the licence
SoftSolutionWorks.com is backed by BlueAlly, an authorized Microsoft reseller. As well as supplying the licences, we can help you choose the plan, deploy it, and finance it.